GENERAL INFORMATION AND CONDITIONS

Lodago is an appointment scheduling software. You can get more information about our Software by visiting our website www.lodago.com or accessing our brochures:

You have access to Lodago Software because either:

  • You booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub- User(s).
  • An individual booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub-User(s) and you were added to this booked meeting.

We are SOC 2 and ISO 27001 certified and we take your data very seriously. You acknowledge to be bound by all the terms of this General Information and Conditions when accessing our Lodago Software. You warrant to have read, understood and accepted in full this General Information and Conditions.

GENERAL INFORMATION AND CONDITIONS

The Rocketmail company has developed a Software “Lodago” with several functionalities related to appointment scheduling.

This software can be used as an application accessible remotely as a service, through the Internet online, in SaaS mode (“Software as a Service”).

You have access to Lodago Software because either:

  • You booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub- User(s).
  • An individual booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub-User(s) and you were added to this booked meeting.

Exclusively individuals that are at least 18 years of age can access the Lodago Software. If you are less than 18 years old, please contact us at dpo@rocketmail.lu.

You acknowledge to be bound by all the terms of this General Information and Conditions when accessing our Lodago Software. You warrant to have read, understood and accepted in full these General Information and Conditions.

Article 1. Definitions

The terms below shall have the meaning given to them in these general information and conditions by their following definition (regardless of whether the word is singular or plural):

Anomaly: means any defect in the Application Services whose anomaly is located in the source code of the Application Services. Any error, non-conformity, and/or malfunction not located in the source code of the Application Services does not constitute an anomaly.

Application Services: refers to the services offered in SaaS mode (“Software as a Service”) by Rocketmail allowing the use of the Software by the User and by which a personal, non-exclusive, non-assignable, and non-transferable right of use of the Application Services is granted to the User. The Application Services include:

  • A right of access to Rocketmail’s servers;
  • A personal, limited, non-exclusive, non-assignable, and non-transferable right to use the Application Services in return for payment of the Royalty;
  • A set of services defined hereafter, namely data hosting, maintenance of the Application Services, and technical assistance in the use of the Software.

Features: refers to the modules or options subscribed to by the User at the time of the Subscription or during the Subscription.

General Information and Conditions: means the present general information and conditions, including Annex 1: Policy for the processing of Users’ personal data.

General Terms and Conditions: means the general terms and conditions that can be found at https://lodago.com/en/terms-of-service-and-use/ including its annexes, namely: Annex 1: Policy for the processing of Users’ personal data, Annex 2: Subcontracting of personal data processing, and Annex 3: Service level agreement.

Internet: refers to all interconnected networks, which are located in all regions of the world.

Meeting: means any appointment made using the Software, by a Sub-User with any third party or by a third party with a Sub-User.

New Version: means all the evolutions made to the Application Services concerning the functionalities of the Application Services.

Non-Working Day(s): means Sundays and Luxembourg’s legal public holidays. The list of Luxembourg’s legal public holidays is available here: https://luxembourg.public.lu/en/living/quality-of-life/jours-feries-legaux.html.

Rocketmail: refers to the company Rocketmail, a limited liability company, whose registered office is located at 9 rue du Laboratoire, L-1911 Luxembourg, Grand Duchy of Luxembourg, registered in the Trade and Companies Register of the Grand Duchy of Luxembourg under number B157869.

Logiciel: means the software developed by RocketMail, which has several functionalities related to appointment scheduling and marketed under the name of Lodago, as well as the documentation associated with it, its interfaces and its possible parameters.

Subscription: means any personalized quote issued by Rocketmail or any subscription made by the User directly online on the website of the company Rocketmail on the page dedicated to subscription or by exchange of emails with Rocketmail and allowing the User to benefit from the Application Services under the terms of the General Terms and Conditions in return for the payment of a royalty for use at the rate and terms of payment provided in the quote or online.

Sub-User: means any person designated by the User who benefits, through the User’s Subscription, from the Application Services. The Sub-User must be at least 18 years old.

User: refers to the Subscriber’s legal entity of a Subscription, who is granted access and right of use of the Application Services under the terms of the General Terms and Conditions that can be found at https://lodago.com/en/terms-of-service-and-use/.

Virus: means anything or device (including any software, code, file or program) that may (i) prevent, alter or adversely affect the operation of the Application Services or any computer software, hardware or network, telecommunications service, equipment or network or any other service or device; (ii) prevent, alter or otherwise adversely affect access to or the operation of the Application Services or any program or data, including the reliability of any program or data (whether by rearranging, modifying or deleting the program or data in whole or in part or in any other manner); or (iii) adversely affect the experience of the User or Sub-User, including worms, Trojan horses, and other similar things or devices.

Working Day(s): means the days of the week from Monday to Saturday, except during Luxembourg’s legal public holidays. The list of Luxembourg’s legal public holidays is available here: https://luxembourg.public.lu/en/living/quality-of-life/jours-feries-legaux.html.

Article 2. Owner, Publisher and Host of the Application Services (including the Software)

The owner and publisher of the Application Services and the Software is the company:

Rocketmail
Limited liability company with a capital of 27 500 euros
Registered office: 9 rue du Laboratoire, L-1911 Luxembourg, Grand Duchy of Luxembourg,
Immatriculée au registre de commerce et des sociétés du Grand-Duché de Luxembourg sous le numéro B157869,
E-mail: contact@lodago.com
The Director of Publication is Mr Mustafa SENHAJI,
The Host of the Application Services is the company: Amazon, whose registered office is P.O box 81226, Seattle, WA 98108-1226, United States and its telephone number is 1- (206) – 266 -4064.

Article 3. Purpose

The purpose of this General Information and Conditions is to define the conditions under which Rocketmail grants you the access to the Lodago Software.

Article 4. Scope of application

These General Information and Conditions apply to any individual that access Lodago Software because either:

  • They booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub- User(s).
  • An individual booked a meeting through the Lodago Software with a Lodago Sub-User or with Lodago Sub-User(s) and they were added to this booked meeting.

These General Information and Conditions do not pertain to Users and Sub-Users with an active Lodago Subscription.

Article 5. Access to the Application Services

⇒ Access to the Application Services via the network

Rocketmail makes available to you the Application Services accessible on its server through the Internet network. The Application Services are provided as is. Rocketmail is free to select the server(s) and host(s) of its choice. Rocketmail is free to control the assigned URLs and may modify or deactivate them without notice.

⇒ Availability of the Application Services

Rocketmail undertakes to put in place effective controls to provide reasonable assurance that you can access and use the Application Services 24 hours a day, 7 days a week, subject to:

  • Interruption of network or telecommunications services.
  • Interruptions necessary for the proper functioning of the Application Services, in particular for maintenance. The Application Services may be occasionally suspended due to maintenance interventions necessary for the proper functioning of the servers or the Rocketmail platform. Except for emergencies, maintenance interventions are carried out on Working Days from 06:00 to 08:00 and from 20:00 to 23:59 CET (Central European Time) and from 00:00 to 23:59 CET (Central European Time) on non-working Days.

These interruptions do not give rise to any compensation and Rocketmail cannot be held responsible for the possible impact of this unavailability on your activities.

Access to the Application Services may also be restricted by Rocketmail, which reserves the right to block access to the Application Services for security purposes when accessing from unidentified or suspect terminals.

Article 6. Right to use the Application Services

The right of use is the sole right to represent and implement the Application Services only in accordance with their purpose, in SaaS mode via a connection to an electronic communications network.

The Application Services remain the full and exclusive property of Rocketmail.

Article 7. Non-compliant use of the Application Services

You are not allowed to use the Application Services in any of the following ways, the list not being exhaustive:

  • in violation of any applicable local, national or international law or regulation or in an illegal or fraudulent manner or with an illegal or fraudulent purpose or effect;
  • to intimidate, abuse or humiliate any person or to harm or attempt to harm minors or vulnerable persons in any way;
  • to transmit, or cause to be transmitted, any unsolicited or unauthorized advertising or promotional material, or any other form of solicitation (spam);
  • to knowingly transmit data, send or upload any material that contains viruses, trojan horses, worms, time bombs, keyloggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • to transmit any unlawful, harmful, illegal, threatening, libelous, defamatory, obscene, infringing, harassing or otherwise offensive material of any kind, including material that is racially or ethnically offensive or discriminates against any person on the basis of race, gender, color, religious creed, sexual orientation or disability;
  • to facilitate illegal activities, depict sexually explicit images, and promote illegal violence;
  • to cause damage or injury to any person;
  • to create a competing product, resell all or part of the Application Services to a third party or broker it;
  • to attempt to gain unauthorized access to any portion of the Application Services or any other account, computer system or network connected to the services, whether by hacking, password mining or any other means;
  • to use data mining, robots or similar data gathering or extraction methods in connection with the Services;
  • to disclose health data or sensitive data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Article 8. Hosting of the Application Services and Security

Rocketmail ensures or has ensured with any provider of its choice the hosting of the Application Services and the data transmitted during the use of the Application Services. The hosting is done by default in the cloud on secure hosting servers at Amazon Web Service (AWS) in Paris, France in Europe.

Rocketmail endeavors to secure the access and use of the Application Services, taking into account the protocols and in accordance with the practices in force on the day of the subscription; Rocketmail cannot be held responsible for providing its Application Services in view of future developments that cannot be anticipated, as information and communication technologies evolve rapidly.

Article 9. Third-party websites

All third-party websites mentioned by Rocketmail are provided for information purposes only and do not engage Rocketmail’s responsibility in any way. The inclusion of hyperlinks does not constitute an endorsement or guarantee of the information and security of these third-party websites. You undertake not to access third-party websites if you have any doubts as to their security and to notify Rocketmail without delay of any technical, legal or security defects in the links mentioned.

Furthermore, Rocketmail declines any responsibility for any damage or loss, proven or alleged, resulting from or in relation to the use of, or reliance on, the content, goods or services available on these sites, partner services or external sources.

Article 10. Contents

All data belonging to you and used by you within the framework of the use of the Application Services are and remain your entire property. Rocketmail will not be able to take advantage of any right to these data. Rocketmail may only process them under your order and direction in order to obtain the results desired by you.

Consequently, you remain solely and entirely responsible for this data (in particular for the quality, lawfulness and relevance of this data) as well as for the compliance of this data with all legal provisions including the applicable laws on intellectual property, image rights and personal data protection. If such data includes personal data, the User warrants to Rocketmail to:
Have carried out all of its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable as of 25 May 2018 (“GDPR”);
Have informed natural persons of the use made of such data.

Rocketmail is a subcontractor of the Lodago Users and its obligations are limited to those set out in GDPR. In any case, the User guarantees Rocketmail against any recourse, complaint or claim from third parties with regard to the data transmitted or used by the User when using the Application Services.

Article 11. Guarantee

Rocketmail does not confer and does not grant any warranty to you. 

Article 12. Limitation of liability

RocketMail declines all responsibility towards you.

Lodago Users are solely responsible for the operation of the Application Services vis-à-vis third parties, and in particular Sub-Users, as well as for the data they process. The User will therefore assume alone, with respect to the Sub-Users and all third parties, the responsibilities inherent to the operation of the Application Services (including compliance with all legal obligations in force, in particular those relating to the protection of personal data).

⇒ Time limits for bringing cases to court

In the event of non-performance or improper performance by Rocketmail of any of its obligations, regardless of the cause, you must bring a claim for damages before the competent courts within a maximum period of one (1) year from the date on which you first became aware of the non-performance or improper performance.

Article 13. Protection of personal data

You and RocketMail undertake to comply with all legal obligations incumbent on us with regard to the applicable provisions on the protection of personal data and in particular the European Regulation 2016/679 of 27 April 2016 which came into force on 25 May 2018 (the “GDPR”).

Taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing carried out by you and RocketMail as well as the risks, the degree of probability and seriousness of which varies, for the rights and freedoms of natural persons, you and RocketMail undertake to implement appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risk.

Any processing of your personal data as a natural person will be carried out in accordance with the personal data protection policy attached as Annex 1.

Furthermore, Rocketmail acts as a personal data processor concerning the data of third parties transmitted by the User during the use of the Application Services or to which Rocketmail would have access in the context of the use of the Application Services by the User. Rocketmail undertakes in particular to comply with the obligations of Articles 28 and 29 of the GDPR. This data will be processed in accordance with the stipulations included in Annex 2 which can be found at https://lodago.com/en/privacy-policy/.

Article 14. Evidence

The recording systems of Rocketmail are considered as proof of the date and duration of the use of the Application Services.

These methods of proof constitute a presumption that can only be overturned in the presence of elements establishing that Rocketmail’s recording and storage means have effectively failed.

Article 15. Subcontracting

You acknowledge that Rocketmail is free to use subcontractors of its choice to execute all or part of the Application Services.

Article 16. Force majeure

Rocketmail cannot be considered in default if the execution of its obligations, in whole or in part, is delayed or prevented by a situation of force majeure.

Force majeure is understood as an external, unforeseeable and irresistible event and any event considered as such by Luxembourgish jurisprudence. It is expressly considered as force majeure, lockouts or other social conflicts (whether they involve the workforce of Rocketmail or any other party), the failure of a public service or a transport or telecommunication network, Internet networks, bad weather, epidemics, earthquakes, floods, water damage, fires, war, attack, riot, civil disturbance, pandemic or epidemic (such as Covid), malicious damage, compliance with any law or governmental order, rule, regulation or directive, accident, plant or machine breakdown, fire, flood, storm, or failure of suppliers or subcontractors that is not attributable to Rocketmail.

In the event of force majeure, Rocketmail is entitled to suspend the performance of its obligations in whole or in part for the duration of the event constituting force majeure, and this without obligation to compensate the User.

Article 17. Miscellaneous

If any provision of these General Information and Conditions is declared null and void, in particular by virtue of a law, regulation or court decision, it will be deemed unwritten but the other provisions of these General Information and Conditions will nevertheless remain in force.

Any expression following the words “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the meaning of the words, description, definition, phrase or term preceding such terms.

Article 18. Title

In case of difficulty of interpretation between any of the titles and any of the clauses of the present General Information and Conditions, the content of the clause will prevail over the title.

Article 19. Non-waiver

The fact that you or RocketMail do not claim the application of any provision of these General Information and Conditions or tolerates its non-performance on a temporary or permanent basis shall in no case be interpreted as a waiver by you or RocketMail of its rights under these General Information and Conditions.

Article 20. Compliance with laws

Rocketmail will comply with the legal and regulatory obligations applicable to it in its capacity as a service provider under the law applicable to this General Information and Conditions.

Rocketmail is not obliged to assume your legal and administrative obligations, including those relating to the services provided within the framework of the present General Information and Conditions. It is, therefore, your responsibility to ensure compliance with the laws and regulations applicable to you, without being able to hold Rocketmail liable.

You guarantee that you are not subject to any direct or indirect constraint, internal or external to the structure to which he is linked, which makes the execution of the present General Information and Conditions partially or totally impossible (in particular, a country towards which Luxembourg has imposed an embargo, a country which has imposed an embargo towards Luxembourg, a country subject to commercial and financial sanctions by Luxembourg or the European Union.).

You undertake to comply with the laws in force to which you are subject, either because of your nationality or because of your geographical location. You will in particular respect the applicable provisions relating to data content so that no data contrary to the law can be processed by Rocketmail, such as data likely, in particular, to glorify crime or terrorism, data relating to pedophilia and any other prohibited data.

Rocketmail further reserves the right to investigate any complaints or reported violations of any of the provisions of this General Information and Conditions and to take any action deemed appropriate, including, but not limited to, reporting any suspected illegal activity to law enforcement authorities, regulators or other third parties and disclosing any necessary or appropriate information to such persons or entities regarding any data processed through or by the Application Services.

Article 21. Language of the General Information and Conditions

You and RocketMail declare to have acknowledged and agreed that these General Information and Conditions and all related documents, present or future, be drawn up in English only.

Article 22. Applicable law

ANY DISPUTE WITH LODAGO IS EXCLUSIVELY GOVERNED BY LUXEMBOURG LAW.

Article 23. Jurisdiction clause

THE COURTS OF THE CITY OF LUXEMBOURG, GRAND DUCHY OF LUXEMBOURG ARE EXCLUSIVELY COMPETENT TO HEAR ANY DISPUTE.

Article 24. Modification of the General Information and Conditions

Rocketmail reserves the right to modify the General Information and Conditions at any time. You will be informed of this by publication on the website of Rocketmail.

The new General Information and Conditions will be applicable (1) month after the publication on the website.

Article 25. Entry into force

These General Information and Conditions shall come into force and take effect the day of the first access to the Lodago Software.

The present General Information and Conditions are applicable from June 1st, 2023.

 

Annex 1: Policy for the processing of Users' personal data

In accordance with the provisions of Articles 13 and 14 of the GDPR, the purpose of this personal data processing policy is to provide any information referred to in Articles 13 and 14 of the GDPR to any natural person concerned by the processing of their personal data, in particular in the case of:
  • A subscription to any Subscription for the use of the Application Services;
  • A use of their account on the Software;
  • A use of the Application Services.
The main terms used below are defined at the end of this policy for a better understanding of them.

1. Data controller

The “controller” of the personal data processed for the purposes set out below is Rocketmail, a limited liability company, whose registered office is located at 9 rue du Laboratoire, L-1911 Luxembourg, Grand Duchy of Luxembourg, registered in the Trade and Companies Register of the Grand Duchy of Luxembourg under number B157869.

The company can be contacted:

Purpose of the data processing (purposes, legal basis, categories of data processed, categories of persons concerned, retention period):

Why are personal data processed (purpose(s) of processing)?Why are personal data processed (purpose(s) of processing)?What categories of personal data are processed?Who are the persons concerned by the processing?How long is the data kept?
To manage subscriptions made by User(s) to grant access to the Application Services for their Sub-Users.Execution of pre-contractual measures and contract execution
  • Company information details, company billing details
  • Personal identity (last name, first name, e-mail address, message, postal address)
  • Professional life (Company, Function)
  • Subscription data (Date of subscription, Options chosen)
  • Payment data
Sub-UserMaximum 5 years after the end of the Subscription
To invoice the Subscription to the Application Services and keep the accountsLegal obligation
  • Company information details, company billing details
  • Personal identity (last name, first name, e-mail address, message, postal address)
  • Professional life (Company, Function)
  • Subscription data (Date of subscription, Options chosen)
  • Payment data
  • Invoice
Sub-UserAccounting and tax limitation periods
To allow the Sub-User or any individuals to make an appointment with RocketMail employees for questions related to the user of the Application Services or Subscription Consent
  • Personal identity (last name, first name, e-mail address, message, postal address)
  • Professional life
  • Company
  • Date and time of appointment, subject of the appointment
  • Messages exchanged
Sub-UserDuring the Subscription period
To ensure compliance with the GDPR and to ensure the effectiveness of the rights of data subjects in relation to the processing of their personal data and to ensure the identity of data subjects who exercise their rights under the applicable data protection regulations.Legal obligation to ensure compliance with the GDPRPersonal identity (last name, first name, email address and in case of doubt, unique electronic identifier if creating an account or, if impossible, a copy of an identity document)Sub-UserMaximum 12 months from the last contact with the data subject (if a copy of ID is obtained, only for the time of identity verification)
To monitor data breachesLegitimate interestConnection data (connection log, access log)Sub-User12 months
To streamline prospection and manage the customer relationshipLegitimate interest
  • Personal identity (last name, first name, e-mail address, message, postal address)
  • Professional life
  • Company information details, company billing details
  • Subscription data (Date of subscription, Options chosen)
  • Messages exchanged
Sub-UserMaximum 3 years after the last interaction
To provide support to the Sub-Users or any individualsConsent
  • Personal identity (last name, first name, e-mail address, message, postal address)
  • Professional life
  • Messages exchanged
Sub-UsersMaximum 5 years after the end of the technical support

Please note that fields marked with an asterisk in any digital or online form are personal data that must be provided. Failure to respond to the data marked with an asterisk in any form may result in Rocketmail being unable to respond to the individual’s request.

2. Data from individuals using the online appointment scheduling solution through the Users

The use of the Application Services by the Sub-Users, who have access through the Subscription of the User, allows their customers, prospects and in general, any natural person to make an appointment directly with them. The data controller of the data of these persons is the User of the Application Services. Rocketmail only acts as a processor in the sense of Article 28 of the GDPR and therefore only complies with the documented instructions of its Users to whom any request to exercise a right must be addressed.

3. Recipients

Rocketmail only communicates personal data to authorized and designated recipients. The recipients concerned are, internally, the internal departments of Rocketmail and, depending on the personal data concerned, externally:

Persons concernedPersonal data concernedRecipients
  • Sub-Users
  • Individuals that either booked a meeting through the Lodago Software or that were added to a meeting that was booked through the Lodago Software
Data related to the Application ServicesData hosting Amazon EU
  • Sub-Users
  • Individuals that either booked a meeting through the Lodago Software or that were added to a meeting that was booked through the Lodago Software
Company details and billing information
  • Adyen banking service
  • External accounting Zoho EU
  • Tax administration
Sub-UsersData related to the customer and IT supportFreshworks CRM
Sub-UsersData related to the Subscription and the history of the relationship between RocketMail and Sub-UsersHubSpot CRM

4. Data security

In compliance with the provisions of Article 32 of the GDPR, Rocketmail undertakes to implement appropriate technical and organizational measures to ensure a level of security that is appropriate to the risk, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks, the degree of likelihood and severity of which varies, to the rights and freedoms of natural persons.

Particular account shall be taken of the risks to which the processing gives rise, resulting in particular from the destruction, loss, alteration, unauthorized disclosure of or access to personal data transmitted, stored or otherwise processed, whether accidental or unlawful. Rocketmail has implemented the following security measures:

Authentification du personnelAuthentification chiffrée en HTTP
Server securityRedundant servers and load balancing
Security of software or applications
  • Firewall protection against intrusion
  • Vulnerability scanners
  • Pentests
Realization of backupsDaily backup on remote data centre
Data encryptionsha256

5. Transfer outside the EU

No data is transferred outside the EU.

 

6. Rights

What are the rights of the User or individuals whose data is processed by Rocketmail as a data controller?

  • Right to withdraw data collected on the basis of consent.

Where the processing is based solely on the consent of the data subject, the data subject may withdraw consent at any time by simple request sent to Rocketmail by email to dpo@rocketmail.lu or by post to 9 rue du Laboratoire 1911 Luxembourg, Grand Duchy of Luxembourg.

  • Right to Information

The purpose of this policy is to provide any data subject whose data is being processed with any information referred to in Articles 13 and 14 of the GDPR.

  • Right of access

The data subject has the right to obtain from Rocketmail confirmation as to whether or not personal data relating to them is being processed and, where it is stored. The data subject has the right to access to such personal data and the information provided for in Article 15 of the GDPR.

  • Right of rectification

The data subject shall have the right to obtain from Rocketmail as soon as possible:

  • The rectification of personal data concerning them that are inaccurate;
  • In view of the purposes of the processing, they can also request that incomplete personal data be completed, including by providing an additional declaration.
  • Right to be forgotten

Where one of the reasons referred to in Article 17.1 of the GDPR applies, and except for the cases referred to in Article 17.3 of the GDPR, the data subject shall have the right to obtain from Rocketmail the erasure of personal data concerning them as soon as possible.

  • Right to limitation of processing

The data subject has the right to the restriction of processing where one of the grounds under Article 18 of the GDPR applies.

  • Right to object

The data subject shall have the right to object under the conditions set out in Article 21 of the GDPR at any time on grounds relating to their particular situation to the processing of personal data concerning them.

  • Right to data portability

Where processing is based on the consent or legitimate interest of the controller or a third party, the data subject shall have the right to receive the personal data concerning them that the data subject provided to Rocketmail in a structured, commonly used and machine-readable format, and shall have the right to transmit such data to another controller.

  • Absence of any automated individual decision

Rocketmail does not carry out any decision-making exclusively based on automated processing, including profiling, that produces legal effects on the data subject to the processing of their data or significantly affects the data subject in a similar way.

  • For data subjects residing in the European Union, a right to define directives regarding the fate of the data after their death.

A data subject who is a resident of the European Union and whose data is being processed has the right to define directives regarding the retention, erasure, and disclosure of their personal data after their death.

7. How to exercise your rights?

The rights can be exercised by simple mail sent to Rocketmail by post at the address 9 rue du Laboratoire l-1911 Luxembourg or by email at the email address: dpo@rocketmail.lu. In case of reasonable doubt(s) about the identity of the person concerned, Rocketmail may request a copy of an identity document in order to ensure the exact identity of the person making any request and to avoid communication of data to an illegitimate third party.

If the response provided by Rocketmail is not satisfactory to the person concerned, the latter is hereby informed that they may submit a complaint to the National Commission for Data Protection, Complaints Department, 15 Boulevard du Jazz, L-4370 Belvaux or https://cnpd.public.lu/en/particuliers/faire-valoir/formulaire-plainte.html.

8. Definition(s)

For a proper understanding of this privacy policy:

Application Services: refers to the services offered in SaaS mode (“Software as a Service”) by Rocketmail allowing the use of the Software by the User and by which a personal, non-exclusive, and non-transferable right of use of the Application Services is granted to the User under these General Terms and Conditions. The Application Services include:

  • A right of access to Rocketmail’s servers under the conditions defined below;
  • A limited, non-exclusive, and non-transferable right to use the Application Services in return for payment of the Royalty;
  • A set of services defined hereafter, namely data hosting, maintenance of the Application Services and technical assistance in the use of the Software.

Data controller: means the company Rocketmail, whose contact details are detailed in this policy.

Data subject: means any identified or identifiable individual concerned by the processing of their personal data.

Personal data: means any information relating to an identified or identifiable natural person. An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.

Processor: means the natural or legal person, public authority, department or other body that processes personal data on behalf of the data controller.

Processing or Processing(s): means any operation or set of operations, whether or not carried out using automated processes and applied to personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction.

Recipient: means the natural or legal person, public authority, service or any other organization that receives communication of personal data, whether or not it is a third party.

Software: means the software developed by RocketMail, which has several functionalities related to appointment scheduling and marketed under the name of Lodago, as well as the documentation associated with it, its interfaces and its possible parameters.

Sub-User: means any physical person designated by the User who benefits, through the User’s Subscription, from the Application Services. A Sub-User can be an employee, a contractor, an agent and/or any person involved in general business operations of the User, such as its Affiliates’ for their own general business operations. The Sub-User must be at least 18 years old on the date they benefit, through the User’s Subscription, from the Application Services.

Subscription: means any personalized quote issued by Rocketmail or any subscription made by the User directly online on the website of the company Rocketmail on the page dedicated to subscription or by exchange of emails with Rocketmail and allowing the User to benefit from the Application Services under the terms of these General Terms and Conditions in return for the payment of a royalty for use at the rate and terms of payment provided in the quote or online.

User: refers to the Subscriber’s legal entity of a Subscription, who is granted access and right of use of the Application Services under the terms of these General Terms and Conditions.

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