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FAQ

How can we help you?

Most frequently asked questions

How does the free plan work?

You can send 10 emails per month. If you want to send more appointment emails, we recommend you upgrade to the premium or pro membership. Click here to compare our subscriptions and choose the one that best suits your needs!

Take advantage of the 30-day trial to try our premium or pro package.

What happens at the end of my trial period for a paid package?

At the end of your 30-day trial, you will be charged the price of the subscription you have chosen. You are free to unsubscribe before the end of your trial period. In this case, you will not be charged.

To log in to your account, click here.

Are there any installation costs?

No! Lodago is a solution without any installation costs.

How do I install the Lodago software?

To install and use Lodago, you need to click on " Register " in the menu or choose a package on our pricing page.

Our solution is very easy to install and we will help you to install it.

How do I synchronize my calendar with Lodago?

As soon as you sign up for a free or paid package you can set an appointment for an online onboarding session. We always have availability within 24 hours.

During that onboarding session, we will explain how the solution works and assist you in setting up the solution to use all the features of Lodago. If you have subscribed to a paid package, the 30-day trial will start on the day of the onboarding session.

When you first connect to Lodago, the plugin will offer you different calendars (Office 265, Outlook Calendar and Google).

Click on the one you use for your business. You will then be redirected to the login page that corresponds to your professional calendar.

Log in, and your calendar will be synchronized with Lodago!

The in-mail calendar is available for which recipients?

The in-email calendar is available to all recipients with Gmail, G Suite and Outlook email addresses - over 1.7 billion active users. It will soon be available to recipients with Outlook addresses. If you want to be informed of new features, subscribe to our newsletter by clicking here.

Why do some of my customers receive a link and not the email-integrated calendar?

The email-integrated calendar is available to your customers who have a Gmail, G Suite and Yahoo email address, which is more than 1.7 billion active users! Soon, it will be available for your customers who have an Outlook address.

Your customers with addresses that cannot use the in-mail calendar automatically receive a version of the email containing a link. It redirects your customers to a new web page with your updated calendar and availability to make an appointment.

Will the in-mail calendar soon be available for recipients with Outlook addresses?

Yes, the in-mail calendar for recipients with Outlook addresses will be available shortly. If you want to be informed of new features, subscribe to our newsletter by clicking here.

How do I make my calendar appear in my emails?

Par défaut, le calendrier est inséré automatiquement entre le contenu de l’email et la signature. Si vous souhaitez insérer le calendrier dans un emplacement précis de l’email, il suffit d’utiliser le bouton « calendrier » disponible dans l’éditeur Lodago editor on your CRM.

How can the recipient interact in the email?

The interaction in the email works with AMP email. AMP is a new computer language proposed by Google since 2015 and usable for email since 2019. For emails, this language allows new functionalities that were previously impossible. AMP email is also called dynamic email.

With 10 years of experience in emailing and after 2 years of research and development, we are the first to offer an AMP email tool for appointment setting.

Data management and protection

Most frequently asked questions

How do you process data in relation to the GDPR?

All processing of user's personal data is done in accordance with the GDPR.

Your data is secure, and you are the only owner. Our servers are hosted in reputable centres in Europe. Our servers are hosted on Amazon Web Service (AWS) and Ikoula in Paris, France in Europe.

To learn more and access our privacy policy, you can click here.

Where is my data stored?

The data is stored on our servers hosted by Amazon Web Service (AWS) and Ikoula in Paris, France, Europe.

Is the data protected?

At Lodago, we take the security of your data very seriously. We perform frequent full backups to ensure that your data is never lost. Our servers are hosted in reputable centres in Europe. Our servers are hosted on Amazon Web Service (AWS) and Ikoula in Paris, France in Europe.

To learn more and access our privacy policy, you can click here.

Are my payment details secured?

Yes, when you pay on our site you are paying through our secure payment processing partner, Revolut.

Revolut is an international, efficient, and very secure payment platform.

Lodago does not store any credit card or sensitive payment data.

Is my data secure and who owns it?

Yes, your data is secure, and you are the only owner. All communication with the system is done via SSL and is protected by encryption. Our servers are hosted in reputable centres in Europe. The servers are hosted at Amazon Web Service (AWS) and Ikoula in Paris, France in Europe.

Is the data encrypted?

Yes, the data is encrypted with Sha256 and RSA.

To learn more and access our privacy policy, you can click here.

Other questions

I am switching to Lodago from another appointment scheduling software. How can I transfer my data?

Simply connect your business calendar to Lodago. You will then have all your information up to date.

If I decide that Lodago is not for me, can I export my data?

If you decide to cancel your subscription with Lodago, your CRM data remains in your CRM and your calendar data remains in your calendar. So, you do not need to export your data.

How do you back up the data?

We make daily backups to remote data centers in Europe. The servers are redundant and load balanced.

To learn more and access our privacy policy, you can click here.

How is the data restored?

We make a backup of your data every night. Your data is therefore restored to a maximum of 24 hours ago.

Payment & Management of my subscription

Most frequently asked questions

How does the free plan work?

You can send 10 emails per month. If you want to send more appointment emails, we recommend you upgrade to the premium or pro membership. Click here to compare our subscriptions and choose the one that best suits your needs!

Take advantage of the 30-day trial to try our premium or pro package.

What happens at the end of my trial period for a paid package?

At the end of your 30-day trial, you will be charged the price of the subscription you have chosen. You are free to unsubscribe before the end of your trial period. In this case, you will not be charged.

To log in to your account, click here.

Can I unsubscribe at any time?

Yes, to unsubscribe, you need to access your customer account at http://www.lodago.com/connexion then click on "Billing".

Paid subscriptions are automatically renewed for the same subscription period, unless you unsubscribe before the renewal date.

How can I manage my subscription? (Upgrade, delete my account)

You can manage your subscription from your customer account. You will be able to modify your information, change your subscription, unsubscribe, or delete your account. To log in, simply follow http://www.lodago.com/connexion.

Can I change my subscription at any time?

Yes, it's easy to change your subscription. You just need to access your customer account at www.lodago.com/connexion and click on "Billing".

What payments do you accept?

We accept payment by credit card (Mastercard, Visa).

If your payment method is refused, an email is sent to you automatically and your subscription is downgraded to free.

Other questions

What happens when I reach the email limit of my package?

If you reach the email limit of your plan, you will no longer be able to send appointment emails with the calendar in the email. You will have to wait until next month to be topped up (your account is updated every 30 days), or upgrade to a higher plan which will instantly allow you to send more emails.

I don't like any subscription, what can I do?

If no package suits you, it is possible to establish a quote together. In this case, simply contact us at support@lodago.com to discuss your needs.

Is there an annual subscription?

Yes, you can take out an annual subscription. You even save 20% on the premium package and the pro package by paying your subscription annually!

What if I only need an account for a few months of the year?

No problem! You can take out a monthly subscription. When you no longer wish to use Lodago, you can downgrade your subscription to free. All your information will be retained.
When you start using Lodago again, all you need to do is to take out a paid subscription.

Are there any preferential rates for non-profit organizations?

Yes, we offer a special rate for non-profit organizations. Please contact us by clicking here.

Are there special rates for organizations that purchase more than 10 licenses?

Yes, please contact us directly through the contact form on the website or by email at support@lodago.com.

How does the subscription renewal process work?

Paid subscriptions are automatically renewed for the same subscription period unless you decide to cancel your subscription before the renewal date.

What are the different functionalities offered according to the different subscriptions?

You can find all the features offered in the different subscriptions in the table below, or by clicking here.

I'm changing my appointment scheduling software, how does it work?

You don't have to do anything! Simply cancel your subscription with your current appointment scheduling software and take out a Lodago subscription via this link.

All you have to do is synchronise your calendar with Lodago, and you're in business!

How can I manage my profile (profile, photo, password)

You can manage your profile from your customer account. To log in, simply follow http://www.lodago.com/connexion.

The company photo is managed by the CRM. You can therefore change it from your account on your CRM.

How can I change my company profile picture?

The company profile picture is managed by the CRM. You can therefore change it from your account on your CRM.

How can I update my billing data?

You can manage your billing data from your customer account. To log in, simply click on the following link: http://www.lodago.com/connexion

Why did you choose Revolut as your payment platform?

Revolut is an international, efficient and very secure payment platform. Revolut is 7 times better than traditional banks in the fight against credit card fraud for example. We chose Revolut because we believe in more secure financial management.

How does Lodago work?

Most frequently asked questions

How do I install the Lodago software?

To install and use Lodago, you need to click on " Register " in the menu or choose a package on our pricing page.

Our solution is very easy to install and we will help you to install it.

Are there any installation costs?

No! Lodago is a solution without any installation costs.

How do I synchronize my calendar with Lodago?

As soon as you sign up for a free or paid package you can set an appointment for an online onboarding session. We always have availability within 24 hours.

During that onboarding session, we will explain how the solution works and assist you in setting up the solution to use all the features of Lodago. If you have subscribed to a paid package, the 30-day trial will start on the day of the onboarding session.

When you first connect to Lodago, the plugin will offer you different calendars (Office 265, Outlook Calendar and Google).

Click on the one you use for your business. You will then be redirected to the login page that corresponds to your professional calendar.

Log in, and your calendar will be synchronized with Lodago!

With which calendars can I synchronize the Lodago application?

Our tool can be synchronized in a few clicks to your Google Calendar, Office 365 or Outlook Calendar.

How do I set my availability?

To define your availability, you just have to synchronise Lodago with your calendar. The calendars supported by the software are those of Google, Office 365 and Outlook.

Then, the software will propose itself the availabilities you have on your calendar.

To define your working hours:

  • In Outlook Calendar and Office 365, you just have to define them in the option provided for this purpose: File, then Options > Calendar. Under Working Time, choose theStart Time andEnd Time of your working day.
  • In Google Calendar you need to create recurring unavailability when you are not working

The in-mail calendar is available for which recipients?

The in-email calendar is available to all recipients with Gmail, G Suite and Outlook email addresses - over 1.7 billion active users. It will soon be available to recipients with Outlook addresses. If you want to be informed of new features, subscribe to our newsletter by clicking here.

Why do some of my customers receive a link and not the email-integrated calendar?

The email-integrated calendar is available to your customers who have a Gmail, G Suite and Yahoo email address, which is more than 1.7 billion active users! Soon, it will be available for your customers who have an Outlook address.

Your customers with addresses that cannot use the in-mail calendar automatically receive a version of the email containing a link. It redirects your customers to a new web page with your updated calendar and availability to make an appointment.

+ Screenshot

Will the in-mail calendar soon be available for recipients with Outlook addresses?

Yes, the in-mail calendar for recipients with Outlook addresses will be available shortly. If you want to be informed of new features, subscribe to our newsletter by clicking here.

How do I make my calendar appear in my emails?

By default, the calendar is automatically inserted between the content of the email and the signature.

If you wish to insert the calendar in a specific place in the email, you can use the "calendar" button available in the Lodago editor on your CRM.

How to specify that the appointment is a video conference and send the videoconference link?

When you write your email in the editor, you just have to check the box "Online meeting".

The link is then automatically generated according to the video conferencing software that is synchronised with your calendar. It is then sent a few minutes after your recipient has set the appointment.

What time zone is my calendar displayed in?

When your recipient views your availability, it is displayed according to their time zone. Confirmation and reminder emails also consider the time zone of your recipient.

Other questions

Can I book a demo of your solution?

Yes, you can book a demo. We would be delighted to show you our solution. You can make an appointment by clicking here.

How can the recipient interact in the email?

The interaction in the email works with AMP email. AMP is a new computer language proposed by Google since 2015 and usable for email since 2019. For emails, this language allows new functionalities that were previously impossible. AMP email is also called dynamic email.

With 10 years of experience in emailing and after 2 years of research and development, we are the first to offer an AMP email tool for appointment setting.

Do I have to be computer literate to use Lodago?

No. Lodago is an appointment scheduling software that does not require coding or special computer skills. Just follow our tutorial to install our tool on your CRM. Our solution is very easy to install and use. It only takes a few minutes to install!

How long does it take to install the software?

The installation of the Lodago software takes no more than 10 minutes. All you have to do is download it and synchronise it with your calendar! The full functionality is available within 72 hours after installation.

For more information on how to install the software, click here.

Do my clients see my other appointments in my calendar?

No. Your clients will only see your availability when they make an appointment with you.

The calendar will only show times when you are available and not your complete agenda. Your appointments are confidential.

Does my client receive a reminder of the appointment?

Yes, your client automatically receives a reminder before each appointment. They receive the first reminder 24 hours before the appointment and another reminder 1 hour before the appointment.

What happens if a customer cancels the appointment? Can the customer reschedule an appointment?

The customer can reschedule or cancel the appointment directly from the confirmation email. You are informed as soon as the appointment is rescheduled or cancelled.

+ Screenshot

Will my client have to call me to cancel or reschedule an appointment?

Your clients may still call you, but they don't have to do so to cancel or reschedule an appointment.

In the confirmation and reminder emails we send out for appointments, we include a link that clients can use to cancel or reschedule their appointment at another time.

+ Screenshot

How can I integrate an appointment link in the signature?

You can find the appointment link directly in your customer account. You just have to copy it and insert it in your email signature!

+ Screenshot on the customer account

Can I integrate Lodago into my website?

Yes, you can put a link on your website that redirects your clients to a new web page with your updated calendar and availability to make an appointment.

How do I insert the calendar on my website?

You can find the appointment link directly in your customer account.

Then, you just have to insert it where you want it on your website: in a button or in a text for example.

+ Screenshot

How can I make a team appointment?

Unfortunately, our solution does not allow for team appointment setting. This feature will be available soon. If you want to be informed of new features, subscribe to our newsletter by clicking here.

Can I send one email to multiple recipients?

Yes, you can send an appointment email to several recipients, for example to Peter, Paul and James.

However, when you send an appointment email to multiple recipients, each recipient books an appointment for themselves personally. Peter books an appointment, Paul also books his appointment and James does the same.

It is not possible at the moment for Peter, Paul and James to book the same appointment. Soon, Peter, Paul and James will be able to book the same appointment. If you want to be informed of new features, subscribe to our newsletter by clicking here.

Screenshot where there are several recipients

Who can make an appointment with me?

All recipients of your emails can make an appointment as long as you include a calendar or a booking link in the content of your email.

All recipients of your emails can make an appointment with you if you have put a booking link in your signature.

All visitors to your website can make an appointment with you if you put a booking link on your website.

Can I customize my link?

Our solution does not allow you to customize the booking link. This feature will be available soon. If you want to be informed of new features, subscribe to our newsletter by clicking here.

How do customers book appointments?

Customers who have a Gmail, G Suite and Yahoo email address make appointments in the email-integrated calendar by selecting a day and time that is convenient for them.

For users who do not have a Gmail, G Suite or Yahoo email address, they make an appointment via a link embedded in the email by selecting a day and time that suits them.

When a customer makes an appointment with me, is it possible to make sure that they only have access to the current month?

No, Lodago does not allow you to limit your customer's appointment booking. If you want your client to make an appointment with you for the current week or month, you will have to discuss this with them beforehand.

Is the Lodago calendar responsive?

Of course it is! Your customers will enjoy an optimal experience on their phone, tablet, or computer!

Can I use Lodago from my mobile or tablet?

Of course, Lodago is fully responsive and can be used in all formats: phone, tablet, laptop, and desktop.

Can I use Lodago from any browser?

Yes, you can use Lodago from any browser.

Can Lodago be integrated with Facebook?

No, Lodago is available for emails and websites.

Is there a Lodago application?

No, there is no Lodago application yet.

To find all the information about your account and your subscription, connect directly to our website via your search engine or by clicking on this link: http://www.lodago.com/connexion.

Can I export appointment details?

Unfortunately, you cannot export appointment details. All details are included in your reminder email and are entered directly into your business calendar once your client or prospect has booked an appointment.

Languages and integration

Most frequently asked questions

Is Lodago available in all countries?

Yes, Lodago is available in all countries where your CRM is available.

What video conferencing software can be integrated into the Lodago solution?

Zoom, Microsoft Teams or Google Meet can be integrated into our solution.

In which language is the calendar available?

The calendar can be displayed in any language. The language is automatically detected by artificial intelligence according to the language used in your email.

For example: 2 screenshots - FR & EN

Today, it is available in: Arabic, Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, Finnish, German, Hindi, Italian, Japanese, Korean, Malay, Norwegian, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

Your language is not available? Contact us by email support@lodago.com and we will add it for free in less than 72 hours.

What if my calendar is not available in my client's language?

Nothing could be easier! Send us an email to support@lodago.com with your subscription number and the language(s) you want the calendar to be available in. We will take care of everything within a few days!

In which language is the Lodago solution available?

You can install and use our solution in English or French. Other languages are coming soon.

However, the calendar, the confirmation message, the reminder message, is available in all languages.

Today, it is available in: Arabic, Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, Finnish, German, Hindi, Italian, Japanese, Korean, Malay, Norwegian, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

Your language is not available? Contact us by email support@lodago.com and we will add it for free in less than 72 hours.

In which language is the confirmation message available?

A confirmation message is sent to your client each time they make an appointment with you. If you sent an email in English, then your client will receive a confirmation email in English. If you sent an email in Japanese, then they will receive a confirmation email in Japanese!

Today, it is available in: Arabic, Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, Finnish, German, Hindi, Italian, Japanese, Korean, Malay, Norwegian, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

Your language is not available? Contact us by email support@lodago.com and we will add it for free in less than 72 hours.

How do I choose the language of the calendar and the confirmation message?

The language of the calendar and the confirmation message is automatically adapted by artificial intelligence according to the language used in the email. If you send an email in English, then the calendar and confirmation message are automatically in English. If you send an email in Japanese, then the calendar and confirmation message are automatically in Japanese.

I need help

Most frequently asked questions

Can you install the software for me?

Yes, we help all Lodago users to install the solution at no extra cost. As such, as soon as you sign up for a free or paid package you can set an appointment for an online onboarding session. We always have availability within 24 hours. During that onboarding session, we will explain how the solution works and assist you in setting up the solution to use all the features of Lodago. If you have subscribed to a paid package, the 30-day trial will start on the day of the onboarding session.

Are there onboarding sessions?

Yes, as soon as you sign up for a Lodago subscription, whether it is a free or paid subscription, you can set an appointment for an online onboarding session. We always have availability within 24 hours. During that onboarding session, we will explain how the solution works and assist you in setting up the solution to use all the features of Lodago. If you have subscribed to a paid package, the 30-day trial will start on the day of the onboarding session.

How can I get help?

For all our users:

  • We have an FAQ available on our website.
  • You can contact us using our contact form by clicking here.
  • We can also be reached by email at support@lodago.com.

For premium and pro users:

  • "We can be contacted on our live chat support on the website" (to be discussed)
  • We can be reached by phone at +352 28 48 74 66 or at +352 661 345 840

What happens if I reach my email limit?

When you have reached your email limit, you can upgrade your subscription. As soon as you upgrade your subscription, you will be able to send emails again.

When you approach the limit, we will automatically send you an email.

If you already have the unlimited email subscription, contact us by email so we can help you fix it: support@lodago.com

I have forgotten my password, what should I do?

To retrieve your password, simply click on "forgotten password" on the login page or contact us by email: support@lodago.com.

Other questions

Where can I find your privacy policy?

Our privacy policy is available here.

Where can I find your terms of use policy?

To find our terms and conditions, you can click here, or directly in the footer of our site.

I forgot my username, what do I do?

If you have forgotten your username, contact Lodago support at support@lodago.com.

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